It is the policy of Express Basketball Club that, in the event of a dispute (e.g., between a parent and a coach), the matter will be resolved as soon as possible. We ask, provided the incident is not an emergency, the complainant wait 24 hours before making their case. The communication should be made directly to a member of the Express Basketball Executive, either in writing or verbally. Once the message has been received, a member of the Executive will review the communication and respond to the person who initiated it with a decision, clarification, or request for more information. This response from the Executive will be made within 72 hours.
In the event of an unresolved disagreement between the Club and a player and/or parent, the Club reserves the right to refund the player’s fee, and rescind their membership. This decision is final.